Repcade Support
Contact
Email jin@project82.kr. Please include your device model, iOS or Android version, the app version (shown at the bottom of Settings) and what you were doing when the problem happened. We reply within 3 business days.
The camera does not see my face
- Push-ups: lay the phone flat on the floor, screen facing up, directly under your face. Squats: stand the phone upright about 1 m (3 ft) in front of you at knee-to-hip height. Crunches: put the phone on a chair or box past your feet, about knee height, tilted slightly down toward you. Keep your chin tucked and your eyes on the phone throughout the movement.
- Make sure your face is well lit — a lamp in front of you works better than a window behind you.
- Keep your whole face in the frame. Hats, masks and very dark glasses make detection harder.
- If the game pauses with “face not visible”, adjust the phone; it resumes on its own with a short countdown once it sees you again.
Calibration says my range is too small
For the selected movement, hold your top and bottom positions briefly within a comfortable range while keeping your face visible. If it fails three times, the app offers Demo mode; try again later with better light or a different phone position.
Reps are not counted
A rep counts only after a full movement: all the way down, then all the way back up. Half reps are ignored on purpose. Reps are counted independently of the game, so a rep still counts even if you hit a gate.
Camera permission was denied
Open your device Settings → Repcade → Camera and allow access. Without the camera you can still play in Demo mode (Settings → Demo mode).
Purchases, restore and cancellation
- Restore Pro on a new device: Settings → Restore Purchases, signed in to the same App Store or Google Play account.
- Cancel a subscription: App Store — Settings → your name → Subscriptions; Google Play — Play Store → profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
- Free trial: eligible new subscribers may receive a 7-day trial on the yearly plan. The app shows your actual offer and local price before purchase. Cancel through the store before the trial ends to avoid the renewal charge.
- Use the billing store’s refund process or email jin@project82.kr for help with a transaction. Applicable mandatory consumer rights remain available.
Delete my data
To request deletion, email jin@project82.kr with the subject “Delete my data” and say whether the request concerns local records, a submitted leaderboard score, a purchase or support correspondence. We will explain what information is needed to locate the records. Do not send identity documents or camera footage in your initial request. Clearing app data does not cancel store subscriptions or erase remote records or recipients’ copies. See the privacy policy for rights, retention and response rules.
Health and safety
Repcade is a game, not medical advice or a training program. Consult a physician before starting any exercise routine, warm up, and stop immediately if you feel pain, dizziness or discomfort.